Refund policy

Damage/Loss/Returns

• Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact PureFilters-Europe.com and we will replace that item at no cost to you as quickly as possible. Prepaid return postage will be arranged with the replacement product so that you may return the damaged/defective product at no extra cost to you.
• Please notify PureFilters-Europe.com in the event of shipping damage and we will replace any damaged items at no cost to you. No need to worry about working out the damages with the carrier as we will work this out with courier. All claims for shortages, damages, inaccurate shipments, and inaccurate billing must be made within 15 days of receiving your order.
• Returns of Pure Filters products are a rare occurrence due to their high customer satisfaction rate, however if you are unsatisfied with your purchase upon receipt and you would not like a replacement, you are more than welcome to return your item(s). In the case of a return, the customer is responsible for return shipping fees. Filters that have already been in use are not eligible for a return or refund. Prior to a return, please contact PureFilters-Europe.com and we will provide instructions on how to proceed. Once there is a confirmed receipt of the item(s), PureFilters-Europe.com will refund your original purchase price.
• Customers refusing shipment and marking "return to sender" are responsible for a return fee imposed by the shipping company.

For any further questions regarding our Guarantees, Shipping and Returns Policy, please contact our Customer Support Team.